Refund policy

We do not accept returns and do not have a money back guarantee. Please contact us with any questions or concerns about your order - support@getfirstperson.com

Order Cancellation
If you want to cancel or change your purchase, please email our customer support team immediately - support@getfirstperson.com. We cannot guarantee your request will be accommodated but will do our best. 

Subscription Cancellation
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. You have up until 24 hours before an order is processed to make changes to your subscription. Once an order is placed, it cannot be cancelled. 

Damages and issues
Please inspect your order upon reception and contact us (support@getfirstperson.com) immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@getfirstperson.com.